Complaints Policy

Introduction

At Web Design for Small Business, we are committed to delivering exceptional service and high-quality web design solutions. We value our clients’ feedback, and this Complaints Policy outlines how we manage and resolve complaints.

Our Approach to Complaints

Fair and Efficient Handling

We treat all complaints seriously and handle them in a confidential, fair, and efficient manner.

Acknowledgement

Upon receiving a complaint, we will acknowledge it promptly and provide the complainant with information on our complaints handling process.

Investigation

Each complaint will be thoroughly investigated. We aim to understand fully the nature of the complaint to ensure a fair outcome.

How to Make a Complaint

Clients wishing to make a complaint can contact us via:

Email: hello@webdesignforsmallbusiness.co.uk

Phone: 0151 662 0519

Information to Provide

Please provide as much detail as possible about the nature of your complaint, including any relevant dates, times, and any correspondence.

Resolution of Complaints

Response Time

We aim to resolve complaints as quickly as possible. You will receive a response with our findings and proposed resolution within a specified timeframe.

Escalation

If you are not satisfied with the initial resolution, the complaint can be escalated to a senior member of our team for further review.

Continuous Improvement

We view complaints as an opportunity to improve our services and customer experience. We regularly review our complaints to identify areas for improvement.

Contact Us

If you have any questions about our Complaints Policy or need assistance, please contact us:

Email: hello@webdesignforsmallbusiness.co.uk  
Phone: 0151 662 0519
Address: Oriel Chambers, 14 Water St, Liverpool, L2 8TD